What is the Trusted Service Award?
The Feefo Trusted Service is based purely on interactions with real customers, awarded to businesses that collect genuine reviews and insights via Feefo. The accreditation is a true reflection of a business’s commitment to outstanding service, based on the number of reviews they have collected and their high average rating. This is a very unique accreditation and, a very reputable badge of approval.
FI Award: Qualifying for Platinum
To qualify for the Platinum Trusted Service Awards, businesses must have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service Award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2022 and 31st December 2022.
FI Client and Service Director, Hazel Rogers, commented on the award:
“The Feefo Platinum Trusted Service award is a testament to our entire team and their dedication to supporting our learners and providing excellent service. I’m really proud to be able to share this achievement on behalf of Team FI.”
James Morley, Managing Director FI Birmingham and Online, commented:
“It’s fantastic news that FI has won the Feefo Platinum Trusted Service Award – it serves as a wonderful recognition of all the hard work, dedication, and commitment of the entire FI team to consistently deliver excellent service, year after year.
What makes this award extra special for us is that it’s based purely on feedback from our students. We’re committed to continuing to deliver the highest quality of service and will continue to listen, understand and respond to the need of our students.
Thank you to everyone who took the time to leave us a review, it really does mean the world to us.”
Maintaining Customer Satisfaction
As well as delivering brilliant customer service, we are focused on continuously developing the FI student experience in response to what our learners say is most important to them. In 2022, we were able to make significant improvements to our learning platform, enhance our online content, and developed our course booking area for a simpler, easier booking process. We also reached out to students to gain more in-depth feedback in the form of a new annual student survey. We were able to find out even more about what our students value the most from their training provider, and which causes and values are important to them.
We look forward to further enhancing the student experience in 2023 based on valued feedback from our learners.