What is the Trusted Service Award?
The Feefo Trusted Service is based purely on interactions with real customers, awarded to businesses that collect genuine reviews and insights via Feefo. The accreditation is a true reflection of a business’s commitment to outstanding service, based on the number of reviews they have collected and their high average rating. This is a very unique accreditation and, a very reputable badge of approval.
FI Award: Qualifying for Gold
Businesses that have collected at least 50 reviews between January 1st 2021 and December 31st 2021 are awarded Gold Trusted Service status by Feefo. In order to qualify businesses must also have a Feefo service rating of 4.5 and above. Overall FI collected more than 239 reviews in 2021.
FI Client and Service Director, Hazel Rogers, commented on the award:
“It’s fantastic to see that the high-quality service and student support delivered by our teams has been recognised by the Feefo Gold Trusted Service Award for the seventh year running. The Feefo platform allows us to request feedback from our learners in a transparent way, holding us to account for the standard of service and support we aim to deliver to all of our learners.”
James Morley, Managing Director FI Birmingham and Online, commented:
“We are very proud to have achieved our seventh Gold Trusted Service award from Feefo. As an education provider, we know that this grade reflects how we support our students educationally as well as the wonderful customer service the team provides. It’s great to see that this has played a role in keeping our learners happy! As we look to the year ahead, Feefo gives us tremendous insight into our learner’s feedback and we will continue to listen and work hard to achieve an even better score next year!”
Maintaining customer satisfaction
As well as offering fantastic customer service, we are focused on continuously developing our course offering in response to what our learners value the most. In 2021, we were able to launch a new learning platform, enhance our online content, improve our pre-course support and offer a wider range of courses to give our students more choice and flexibility – something that is increasingly important to students in our ever-changing industry.