FI Wins Feefo Trusted Service Award 2020

For the fifth year running, FI has been recognised for outstanding customer service from the independent review platform, Feefo.

FI Wins Feefo Trusted Service Award 2020

For the fifth year running, FI has been recognised for outstanding customer service from the independent review platform, Feefo.

Feefo Trusted Service Award 2020

We are delighted to have won the Feefo Trusted Service award 2020 for First Intuition’s reviews. This award is an independent seal of excellence, recognising businesses for delivering exceptional experiences.

About the Feefo Trusted Service Award

Feefo created the Trusted Service award, granted to businesses that use Feefo to collect genuine reviews. The award is based on the number of reviews companies have collected and their average rating. Therefore, only companies meeting the high standard receive this highly-valued badge of approval. Consequently, this accreditation remains unique. Above all, it is based purely on interactions with real customers. All FI reviews are verified as genuine; so this is a true reflection of our commitment to outstanding service.

FI’s Continued Success

We started working with Feefo back in 2016, with the aim of collecting genuine customer reviews via an independent platform. Since then, FI has been presented with the Trusted Service Award every year.

We’re very excited to receive this award from Feefo, based on First Intuition’s reviews from real students, who are our most important critics. The award recognises how hard we work to give all our students the best possible experience at FI. Our staff are fully committed to the highest quality of service, so it is important for us to listen, understand and respond to all our customers. The beauty of Feefo is that it enables us to consistently improve. We read every one of the FI reviews and reply individually and make sure our students’ voices are heard.

Congratulations from Feefo

Steph Heasman, Director of Customer Success at Feefo, congratulated FI on winning this award. Steph commented: “The Trusted Service award is about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.

“This year we’ve been delighted to see so many companies using Feefo to provide outstandingly high levels of all-round service. It’s what Feefo is all about. We help our clients give their customers the best experiences possible. I’m certainly confident we’ll see more success from businesses partnering with us throughout 2020.”

About Feefo

Feefo is a reviews and customer insights technology company. They provide businesses with the tools to collect real, purchase-verified reviews. Feefo ensures that all feedback is authentic, by matching it to a legitimate transaction. Consequently, this increases consumer confidence and enables businesses to make smarter business decisions.

Join the FI Community

If you would like to find out more about studying or working with FI, please get in touch. Alternatively, you can find out how it feels to switch to FI from another provider.

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