What is the Trusted Service Award?
Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses therefore only receive the award if they meet the high standard, based on the number of reviews they have collected and their average rating. Above all, this is a very respectable badge of approval, as well as a unique accreditation. It is based purely on interactions with real customers. Since all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.
FI Award: Going for Gold
Feefo gives Gold Trusted Service awards to businesses that have collected at least 50 reviews between January 1st 2020 and December 31st 2020. Businesses must also have a Feefo service rating of 4.5 and above, in order to qualify. Overall FI collected more than 200 reviews during this time, with an average of 4.6 out of 5 stars.
FI Client and Service Director, Hazel Rogers, commented on the award:
“I’m delighted that for the fifth year running First Intuition have been awarded the Feefo Gold Trusted Service Award!
This news, along with some more really strong ICAEW and ACCA exam results for the December 2020 exam sitting including two ICAEW prize-winners, ends the week on a high note for team FI.
It’s great to see the hard work of our tutors, coaches and service teams being rewarded with these results.”
Steph Heasman, Director of Customer Success at Feefo, congratulating First Intuition on winning this year’s award, commented:
“The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.
Despite the incredible challenges of a global pandemic, First Intuition has continued to provide remarkably high levels of service. Therefore, they deserve a huge amount of credit for what they have achieved.
I’m confident that throughout 2021 we’ll see even greater customer experience achievements as we return to something like business-as-usual.”
Adapting to Change
Above all, maintaining a high level of customer satisfaction has been incredibly important throughout this period of uncertainty and change. In addition to this, our next article we will take a look back at the past year and consider how FI has adapted to the disruption of the COVID-19 pandemic.
