We hope that you are delighted with your course. If, however, you wish to cancel your booking for any reason please note the following terms.
Cancellation or deferral of an FI Classroom or Online Live course
We require a minimum of 14 days notice prior to the course start date for cancellation. You will be entitled to a refund of all tuition fees invoiced, or the amount paid will be held as a credit on your account to be offset against the value of any future course booking, less an administration fee of £100. You will also be entitled to a refund of all study materials fees invoiced, provided the materials have not been used and are returned to us in a re-saleable condition. Under no circumstances will a refund be given if less than 14 days notice is given, or if the course has already started.
For ICAEW E-books a refund is not possible, as the books cannot be removed from your online bookshelf. However, this cost can be deducted from the price of any future booking with an FI study centre with proof of prior purchase and proof of course cancellation. The E-books are automatically updated on your digital bookshelf and they will remain relevant and up to date at all times.
If a customer wishes to defer their course to a later exam sitting, they must make the request prior to the course start date. We will allow up-to two deferrals per course, subject to course availability. Any new study materials required will be charged at full retail price.
Course orders which have been deferred are not eligible for refund.
Cancellation of FI Online course
If you wish to cancel your FI Online course you may do so at any time within 14 days of receipt of your study material. You will be entitled to a refund of all tuition fees invoiced, or the amount paid will be held as a credit on your account to be offset against the value of any future course booking, less an administration fee of £100. We regret that no refunds can be given if study materials have been used or if online content has been downloaded.
Cancellation or deferral of computer based exam
Computer based exam fees are non-refundable. If you wish to cancel your computer based exam you will need to to re-book your exam for another session and pay another exam fee. If you wish to defer your computer based exam to a later exam session we require a minimum of 7 days notice. We reserve the right to charge an admin fee of £30 for any deferrals.
Damaged or incorrect study material
In the event that your study material is damaged in transit please contact us within 14 days of receipt. We will issue replacement study materials free of charge but may ask that you return the damaged books to us before arranging replacement.
In the event that you receive the wrong items please contact us within 14 days of receipt. We will issue the correct study material free of charge and may ask that you return the unwanted study materials to us before arranging replacement.