First Intuition LTD wins Feefo Trusted Service Award 2024

We are very pleased to announce that, for the ninth year in a row, FI has been awarded the Feefo Trusted Service award. This is an independent recognition of excellence, awarded to businesses that deliver outstanding experiences. The FI Team are proud to be recognised once again for an outstanding contribution to the professional training industry by Feefo.

image of trophy to represent Feefo Trusted Service Award

First Intuition LTD wins Feefo Trusted Service Award 2024

We are very pleased to announce that, for the ninth year in a row, FI has been awarded the Feefo Trusted Service award. This is an independent recognition of excellence, awarded to businesses that deliver outstanding experiences. The FI Team are proud to be recognised once again for an outstanding contribution to the professional training industry by Feefo.

What is the Trusted Service Award?

The Feefo Trusted Service is earned entirely through genuine interactions with verified customers. Essentially, it is granted to businesses that gather authentic reviews and insights via the Feefo platform. This accreditation celebrates a business’s dedication to exceptional service and serves as a highly regarded seal of approval. Therefore, accreditation is determined by both the quantity of reviews gathered and their consistently high average rating.

How we qualified

To qualify for a Trusted Service Award, businesses must have received at least 50 reviews between the 1st January – 31st of December 2023. Reviews must average out to an overall Feefo service rating of between 4.0 and 4.4

FI Client and Service Director, Hazel Rogers, commented on the award:

We’re delighted to have been recognised by Feefo for another year as a Trusted Provider. This recognition would not be possible without the focus of the entire FI team on providing a supportive and enjoyable learner experience delivered by experts who are passionate about what they do.

Maintaining Customer Satisfaction

In addition to delivering exceptional customer service, our focus is on maintaining and improving the FI student experience. We consistently address what matters most to our learners, driving our efforts towards enhancing our learning platform, online course content, and streamlining our course booking area. Honest reviews from genuine FI students are invaluable to us, helping us to gain deeper insight into what our students value most in their training provider and what is important to them.

We’d like to thank all the students that took the time to leave valuable feedback via our Feefo Platform in 2023. The FI Team look forward to further improving the student experience based on what matters most to our learners in 2024.

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