Excellence evolving year after year
Reaching an eleventh year of Feefo Gold Trusted Service highlights the strength of FI’s service culture. This award reflects a long-term commitment to supporting students with high-quality teaching, accessible support, and a learning experience that continues to evolve. Maintaining this standard over more than a decade requires listening closely to feedback, responding to change, and ensuring that learner needs remain central to every decision we make.
What is the Feefo Gold Trusted Service Award and how is it earned?
The Feefo Gold Trusted Service Award is an independent mark of excellence, awarded to businesses that receive outstanding feedback from verified customers. Reviews are collected through the Feefo platform, ensuring authenticity and transparency. To achieve Gold status, organisations must receive at least 50 verified reviews during 2025 and maintain an overall Feefo service rating of 4.5 or higher.
What does this achievement mean for FI?
Sarah Mackey, Chief Operating Officer at First Intuition, commented:
We’re delighted to be celebrating our 11th Feefo Gold Trusted Service Award. This recognises the consistent focus of the whole team on delivering a great service for our clients and our students. We’re very proud of this achievement.
How does FI put students at the heart of everything it does?
FI’s Where People Count ethos underpins how we support learners across all programmes. From course delivery to ongoing support, our approach is designed to ensure students feel listened to, supported, and confident in their progress.
Student feedback through Feefo plays a crucial role in shaping how we develop our services and refine the learning experience.
FI’s commitment to maintaining customer satisfaction
As we move through 2026, our focus remains on enhancing what matters most to our learners. This includes continued investment in our learning platforms, regular review of course content, and making key processes as simple and accessible as possible.
We’d like to thank everyone who shared feedback via Feefo during 2025. Their insight helps guide our improvements and ensures we continue delivering the level of service our students expect and deserve.
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