These terms and conditions together with the booking form comprise the agreement pursuant to which First Intuition provides classroom, online and home study courses and associated study materials to the customer.

1 Payment terms
1.1 Booking forms must be accompanied by payment in full or the employer’s authorisation to be invoiced directly.
1.2 Where the employer has agreed to pay, full payment is due within 30 days of the date of invoice, or within the due date specified on the invoice if different payment terms are agreed.
1.3 First Intuition reserves the right to refuse admission to a course if full payment is not received prior to the course start date.
1.4 First Intuition reserves the right to charge late payment interest at a rate of 4% above the Bank of England base rate on any outstanding invoices.
1.5 First Intuition reserves the right to charge £50 for all dishonoured payments.
1.6 If an instalment plan has been agreed, the customer may be required to sign up to a direct debit scheme..
1.7 All discounts and offers are mutually exclusive.  Only one offer can be applied per transaction.

2 Booking and registration
2.1 It is the responsibility of the person making the booking to ensure that the selected courses are appropriate for their needs.
2.2 Any change in the customers’ contact details must be notified in writing.
2.3 First Intuition does not accept responsibility for registering customers with professional bodies or entry for the relevant written exams.
2.4 Courses and study materials are not transferable between customers.

3 Classroom courses
3.1 Customers must bring the relevant course joining instructions to all course sessions. Failure to produce joining instructions or proof of payment upon request may result in customers being refused admission to a course.
3.2 First Intuition reserves the right to cancel, reschedule or change the location of a course without penalty if considered necessary. First Intuition undertakes to inform customers as soon as the change is made and customers may book an alternative course at no extra charge, or receive a full refund or credit against future courses.
3.3 Study materials will be provided on the first day of a classroom course.
3.4 If a customer wishes to cancel a course, provided more than 14 days notice prior to the course start date is given, the course fee will be refunded in full. Any study materials already provided must be returned in unused re-saleable condition, otherwise these will be charged at full retail price.
3.5 If a customer wishes to transfer to another equivalent course for the same subject and the same exam sitting, provided there is availability, no additional charge will be made.
3.6 If a customer wishes to defer their course to a later exam sitting, provided more than 14 days notice prior to the course start date is given and subject to availability, the amount paid will be held as a credit on the customer’s account to be offset against the value of any future course booking. Any new study materials required will be charged at full retail price.
3.7 No refunds, transfers or deferrals can be made if less than 14 days notice is given.

4 Retake scheme
Students who meet certain conditions may be eligible to attend an equivalent classroom or live online course free of charge in the event they do not pass their exam first time. Please check here for free retake eligibility criteria. In addition:
4.1 Any new or additional study materials will be charged at retail price.
4.2 Customers will be asked for proof of their course, mock and real exam results when making a claim.
4.3 The retake scheme is not transferable between customers.
4.4 The retake scheme is not transferable between subjects.
4.5 The retake scheme is not transferable between study centres.
4.6 No cash alternative or refund will be given in the event that a customer is unable to attend an equivalent course for any reason.
4.7 Free Retake Scheme is not applicable to ICAEW courses.

5 Online courses and resources
5.1 Online resources and study support will be provided for a period of 6 months from date of invoice. Online access may be extended for a further 6 months at the discretion of the study centre. Online access to Case Study courses cannot be extended.
5.2 Online study materials may be collected in person or delivered to the customer’s preferred address. First Intuition must be notified of any queries, complaints, damage or short deliveries within 14 days of receipt of study materials, if a refund or replacement is required.
5.3 If a customer wishes to cancel an online course, the full fee will be refunded provided all study materials are returned in re-saleable condition within 14 days of receipt. The customer’s online account will be terminated. No refunds will be given for cancellations made more than 14 days after the original purchase.
5.4 Online customers can upgrade to any relevant classroom course, subject to availability, within 3 months of booking. Customers will be invoiced for the course fee less the amount paid in respect of the online course, plus any new materials that may be required.

6 Home study courses
6.1 Home study support will be provided for a period of 6 months from date of invoice. Study support may be extended for a further 6 months at the discretion of the study centre.
6.2 Home study materials may be collected in person or delivered to the customer’s preferred address. First Intuition must be notified of any queries, complaints, damage or short deliveries within 14 days of receipt of study materials, if a refund or replacement is required.
6.3 If a customer wishes to cancel a home study course, the full fee will be refunded provided all study materials are returned in re-saleable condition within 14 days of receipt. No refunds will be given for cancellations made more than 14 days after the original purchase.
6.4 Home study customers can upgrade to any relevant online or classroom course, subject to availability, within 6 months of booking. Customers will be invoiced for the course fee less the amount paid in respect of the Home Study course, plus any new materials that may be required.

7 AAT Distance Learning Courses

Online/Live Online
(Whole level sales)

7.1 The online resources and study support will be provided for each unit for an initial period of 6 months from online enrolment onto the unit. If you have no contact with your tutor and/or are inactive with your online resources for a period of 2 months, then your access to online resources will automatically be removed. Access can be reinstated free of charge if you are within the 6 month period from initial enrolment. If it is more than 6 months since your initial enrolment then you will be charged an admin fee to reinstate your access
7.2  Online study materials may be collected in person or delivered to the customer’s preferred address. First Intuition must be notified of any queries, complaints, damage or short deliveries within 14 days of receipt of study materials, if a refund or replacement is required.
7.3 If a customer wishes to cancel an online course, this must be done within 30 days of the original invoice date. Any material for units which have already been dispatched must be returned in a re-saleable condition within the 30 days for a full refund to be made. If any material cannot be returned in a re-saleable condition the full price of that unit will be deducted from the refund. After the 30 day period has passed, no refunds will be given.
7.4 Online customers can upgrade to any relevant classroom course, subject to availability, within 6 months of booking. Customers will be invoiced for the course fee less the amount paid in respect of the Online Course, plus any new materials that may be required.
7.5 Study materials will be provided for the current AAT syllabus at the time of purchase and replacement material in respect of syllabus changes will be charged for. Existing students will continue to receive materials under their original syllabus registration unless new syllabus material is requested. From the AAT launch date of a new syllabus all new full level bookings will be for the syllabus unless notified otherwise.
7.6 Customers that pay by instalments must pay each instalment in line with their direct debit agreement. If a customer defaults on their agreed instalment plan then debt recovery procedures may be taken to recover any amounts outstanding at that time.

Online/Live Online
(Single unit sales)
7.7 The online resources and study support will be provided for each unit for an initial period of 6 months from online enrolment onto the unit. If you have no contact with your tutor and/or are inactive with your online resources for a period of 2 months, then your access to online resources will automatically be removed. Access can be reinstated free of charge if you are within the 6 month period from initial enrolment. If it is more than 6 months since your initial enrolment then you will be charged an admin fee to reinstate your access.
7.8  Online study materials may be collected in person or delivered to the customer’s preferred address. First Intuition must be notified of any queries, complaints, damage or short deliveries within 14 days of receipt of study materials, if a refund or replacement is required.
7.9 If a customer wishes to cancel an online course, this must be done within 30 days of the original invoice date. The material must be returned in a re-saleable condition within the 30 days, additionally  the customer must not have accessed the online resources or attended any live online lectures in order for a full refund to be made. If material cannot be returned in a re-saleable condition no refund will be made. After the 30 day period has passed, no refunds will be given.
7.10 Online customers can upgrade to any relevant classroom course, subject to availability, within 6 months of booking. Customers will be invoiced for the course fee less the amount paid in respect of the Online Course, plus any new materials that may be required.
7.11 Study materials will be provided for the current AAT syllabus at the time of purchase  and replacement material in respect of syllabus changes will be charged for. Existing students will continue to receive materials under their original syllabus registration unless new syllabus material is requested. From the AAT launch date of a new syllabus all new full level bookings will be for the new syllabus unless notified otherwise.

Self Study

7.12  Self study materials may be collected in person or delivered to the customer’s preferred address. First Intuition must be notified of any queries, complaints, damage or short deliveries within 14 days of receipt of study materials, if a refund or replacement is required.
7.13 If a customer wishes to have a refund for damaged self study material, then the material must be returned within 30 days of the invoice date for a full refund to be made.
7.14 If a customer wishes to have a refund for reasons other than damaged material, we must be informed within 14 days of receipt of self study material. A full refund excluding any postage charges will be made.
7.15 Self customers can upgrade to any relevant classroom or online course, subject to availability, within 6 months of booking. Customers will be invoiced for the course fee, less the amount paid in respect of the self study material, plus any new materials that may be required.
7.16 AAT material is subject to syllabus changes every 3 years. It is the responsibility of the customer to ensure they are purchasing the correct version of material. If a customer wishes to return material for a different edition, this must be arranged within 14 days of receipt of the original delivery.

8 Computer Based Exams
8.1 Under no circumstances is the customer entitled to a refund of examination or associated administration fees. If a customer wishes to defer their computer based examination then at least 5 days notice must be given.
8.2 First Intuition reserves the right to charge an administration fee for exam deferrals.
8.3 First Intuition may charge an administration fee in addition to the published examination entry fee.
8.4 No refunds or compensation can be offered in the event that exams are cancelled or disrupted due to technical problems outside the control of First Intuition.

9 Oxford Brookes mentoring
9.1 Mentoring sessions must take place within 6 months of the invoice date.
9.2 First Intuition does not accept responsibility for customers who fail to submit their Project within the time specified by Oxford Brookes University or ACCA.

10 Intellectual property
10.1 All intellectual property rights in all materials and online resources supplied by First Intuition is expressly reserved. Any unauthorised duplication, publication or distribution is strictly prohibited.
10.2 The customer agrees to fully indemnify First Intuition in respect of any infringement of intellectual property right as contained in 10.1.

11 Liability
11.1 The liability of First Intuition for direct losses arising out of its negligence (other than in respect of liability for death or personal injury), breach of contract or any other cause of action arising out of or in connection with this agreement is limited to the value of monies received from the customer (or their employer) for the course.
11.2 First Intuition shall not be liable for any consequential or indirect loss, howsoever arising.

12 Security
12.1 First Intuition accepts no responsibility for anything that is lost or stolen from its premises. Personal possessions are the sole responsibility of the customer and customers are advised to keep valuable belongings with them at all times.
12.2 All payment information passed between our website and Sage Pay is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to Sage Pay are signed using MD5 hashing to prevent tampering. No customer data passed to Sage Pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

13 Data protection
13.1 Data provided to us is necessary in order to provide goods and services. First Intuition takes the security of customer details very seriously and we ensure that we meet our legal obligations as laid down by the Data Protection Act 1998.
13.2 The customer agrees to allow First Intuition to retain information and use it to:
– communicate with the customer to perform their obligations under this agreement;
– inform customers about their courses, products and services which may be of interest;
– provide feedback to customers on their progress and exam performance
– communicate with the customer’s employer regarding their progress, results and attendance.
– for AAT students, information may be shared with the awarding body for the qualification (AAT).
13.3 Customers have the right to receive details of personal information held about them in return for a fee of £25.
13.4 If the customer does not wish to receive correspondence from First Intuition a written request should be made to the registered office.

14 Validity
If any provision of this agreement is held to be invalid or unenforceable the remaining provisions shall not be affected and shall be carried out as closely as possible according to the original intent.

15 Jurisdiction
This agreement shall be governed and construed in accordance with the law of England and the parties submit to the exclusive jurisdiction of the English courts for the determination of disputes arising under this agreement.

These terms and conditions are applicable as at January 2016